Job Description
The Product Operations Specialist for LATAM will play a crucial role in bridging the gap between our product teams and local markets. This position focuses on understanding user needs, testing product functionality, and ensuring localization efforts align with regional requirements. The specialist will work closely with cross-functional teams to drive product improvements and support business development initiatives.
Key Responsibilities
- Develop Robust Understanding of Our Users: Visit field operations, conduct interviews with local team members, and organize user touchpoints to understand product perception. Use insights to inform roadmap decisions and iterate existing products.
- Drive Functionality Testing: Coordinate and execute tests for new flows and product releases in LATAM to ensure minimum requirements are met before full rollout. Implement in-app flows and campaigns tailored to local markets.
- Link Product to Local Teams: Act as the bridge between local teams and product teams, gathering product suggestions and keeping teams informed about upcoming initiatives.
- Conduct Experiments and Campaigns: Coordinate and execute tests for new flows, push communications, and product releases to ensure optimal performance and user adoption.
- Drive Product Localization: Ensure products meet local needs by providing feedback to centralized product teams and guiding language and functionality localization efforts.
- Support Integrations: Assist the Business Development team and Market Managers in advancing product-related partnerships, ensuring internal alignment for successful integration launches.
Job Requirements
- Proven experience in product operations, user research, or a related field.
- Strong understanding of LATAM market dynamics and user behavior.
- Excellent communication and collaboration skills to work with cross-functional teams.
- Ability to analyze user feedback and translate it into actionable product improvements.
- Experience in coordinating product testing and localization efforts.
- Familiarity with business development processes and partnership integrations is a plus.
- Fluency in English and Spanish or Portuguese is required.