Developer Relations Engineer at LI.FI

Job Description

Key Responsibilities

• Communicate with developers in the community and clarify questions through active engagement and proactive outreach
• Be the point of contact for all our clients and answer all their questions related to our product either by your knowledge or by consulting our core developers
• Create documentation and improve our existing one to ensure comprehensive and up-to-date technical resources
• Write articles or blog posts to explain the usage of our Widget / SDK, making complex concepts accessible to diverse audiences
• Serve as an internal contact point to understand the needs of the community and translate them into actionable product feedback
• Organize and participate in developer events, webinars, and workshops to foster community growth and product awareness
• Develop and maintain technical assets such as code samples, tutorials, and integration guides for our SDK, API, and widget
• Collaborate with marketing teams to create content that highlights the value of our products for developers and end-users
• Monitor community feedback channels and identify patterns or recurring issues to improve product documentation and support
• Act as a liaison between developers and our engineering teams to ensure technical requirements are accurately addressed

Job Requirements

• Proven experience in developer relations, technical support, or product documentation roles
• Excellent communication skills with the ability to explain technical concepts in simple terms
• Strong understanding of software development lifecycle and technical documentation standards
• Proficiency in at least one programming language (e.g., Python, JavaScript, Java) for hands-on troubleshooting and example creation
• Ability to work independently and collaboratively across cross-functional teams
• Experience with API management tools and documentation platforms (e.g., Swagger, Read the Docs)
• Knowledge of developer community platforms (e.g., GitHub, Stack Overflow, Dev.to) and their best practices
• Excellent problem-solving skills with a focus on user-centric solutions
• Ability to prioritize tasks effectively in a fast-paced environment
• Strong attention to detail to ensure accuracy in technical documentation and support
• Experience with version control systems (e.g., Git) for managing documentation updates
• Proficiency in creating and maintaining technical assets such as code samples, tutorials, and integration guides
• Ability to translate complex technical information into clear, actionable content for developers of all skill levels
• Excellent time management skills to meet deadlines while maintaining high-quality output
• Knowledge of developer tools and technologies relevant to our product ecosystem
• Ability to represent the company professionally in public forums and developer communities
• Strong collaboration skills to work with engineering, support, and marketing teams
• Experience with customer relationship management (CRM) tools for tracking developer interactions
• Proficiency in writing technical articles and blog posts that educate and engage the developer audience

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, or related field
• Minimum 3 years of experience in developer relations, technical support, or product documentation
• Excellent written and verbal communication skills in English
• Ability to work with minimal supervision while maintaining a high level of professionalism
• Strong analytical skills to identify and resolve technical challenges
• Experience with API development and integration processes
• Knowledge of software development best practices and industry standards
• Ability to create and maintain technical documentation that is both comprehensive and user-friendly
• Proficiency in using developer tools and technologies for troubleshooting and support
• Experience with community management strategies and developer engagement tactics
• Strong organizational skills to manage multiple projects and priorities simultaneously
• Ability to adapt to changing requirements and evolving product features
• Experience with content creation tools for writing articles and blog posts
• Knowledge of version control systems for managing documentation updates
• Ability to represent the company's technical vision to external stakeholders
• Strong collaboration skills to work with cross-functional teams
• Experience with customer relationship management (CRM) tools for tracking developer interactions
• Proficiency in using developer tools and technologies for troubleshooting and support
• Ability to create and maintain technical documentation that is both comprehensive and user-friendly