Job Description
As Developer Relations Engineer, you will represent us in the dev community. You will get an in-depth understanding of information gaps and make sure our products are easy to understand. You'll be working closely together with our engineering and support teams and become a driving force towards clarity in understanding our SDK, API, and widget. This role is pivotal in bridging the gap between our technical offerings and the developers who use them, ensuring seamless integration and adoption of our tools.
Key Responsibilities
- Communicate with developers in the community and clarify questions through active engagement and proactive outreach
- Be the point of contact for all our clients and answer all their questions related to our product either by your knowledge or by consulting our core developers
- Create documentation and improve our existing one to ensure comprehensive and up-to-date technical resources
- Write articles or blog posts to explain the usage of our Widget / SDK, making complex concepts accessible to diverse audiences
- Serve as an internal contact point to understand the needs of the community and translate them into actionable product feedback
- Organize and participate in developer events, webinars, and workshops to foster community growth and product awareness
- Develop and maintain technical assets such as code samples, tutorials, and integration guides for our SDK, API, and widget
- Collaborate with marketing teams to create content that highlights the value of our products for developers and end-users
- Monitor community feedback channels and identify patterns or recurring issues to improve product documentation and support
- Act as a liaison between developers and our engineering teams to ensure technical requirements are accurately addressed
Job Requirements
- Proven experience in developer relations, technical support, or product documentation roles
- Excellent communication skills with the ability to explain technical concepts in simple terms
- Strong understanding of software development lifecycle and technical documentation standards
- Proficiency in at least one programming language (e.g., Python, JavaScript, Java) for hands-on troubleshooting and example creation
- Ability to work independently and collaboratively across cross-functional teams
- Experience with API management tools and documentation platforms (e.g., Swagger, Read the Docs)
- Knowledge of developer community platforms (e.g., GitHub, Stack Overflow, Dev.to) and their best practices
- Excellent problem-solving skills with a focus on user-centric solutions
- Ability to prioritize tasks effectively in a fast-paced environment
- Strong attention to detail to ensure accuracy in technical documentation and support
- Experience with version control systems (e.g., Git) for managing documentation updates
- Proficiency in creating and maintaining technical assets such as code samples, tutorials, and integration guides
- Ability to translate complex technical information into clear, actionable content for developers of all skill levels
- Excellent time management skills to meet deadlines while maintaining high-quality output
- Knowledge of developer tools and technologies relevant to our product ecosystem
- Ability to represent the company professionally in public forums and developer communities
- Strong collaboration skills to work with engineering, support, and marketing teams
- Experience with customer relationship management (CRM) tools for tracking developer interactions
- Proficiency in writing technical articles and blog posts that educate and engage the developer audience
Qualifications
- Bachelor's degree in Computer Science, Software Engineering, or related field
- Minimum 3 years of experience in developer relations, technical support, or product documentation
- Excellent written and verbal communication skills in English
- Ability to work with minimal supervision while maintaining a high level of professionalism
- Strong analytical skills to identify and resolve technical challenges
- Experience with API development and integration processes
- Knowledge of software development best practices and industry standards
- Ability to create and maintain technical documentation that is both comprehensive and user-friendly
- Proficiency in using developer tools and technologies for troubleshooting and support
- Experience with community management strategies and developer engagement tactics
- Strong organizational skills to manage multiple projects and priorities simultaneously
- Ability to adapt to changing requirements and evolving product features
- Experience with content creation tools for writing articles and blog posts
- Knowledge of version control systems for managing documentation updates
- Ability to represent the company's technical vision to external stakeholders
- Strong collaboration skills to work with cross-functional teams
- Experience with customer relationship management (CRM) tools for tracking developer interactions
- Proficiency in using developer tools and technologies for troubleshooting and support
- Ability to create and maintain technical documentation that is both comprehensive and user-friendly
