Job Description
We are seeking a Remote Customer Support Specialist to join our team, primarily responsible for customer communication and after-sales support in the Southeast Asian market. This role involves handling daily inquiries, troubleshooting issues, and ensuring smooth customer experiences with our Web3 products and services.
Key Responsibilities
- Handle daily customer inquiries and provide solutions for clients in the Southeast Asian market
- Guide users through basic operations including wallet registration, on-chain transfers, deposits, and withdrawals
- Answer fundamental Web3-related questions such as Gas Fee explanations and network selection
- Assist with after-sales support and process feedback regarding exceptional cases
- Document and summarize customer issues systematically
- Collaborate with BD and internal teams to synchronize customer information
- Maintain online availability according to shift schedules to ensure service coverage
Job Requirements
- Basic understanding of Web3 concepts
- Proficiency in simple spreadsheet recording (Google Sheets/Excel)
- Knowledge of Gas Fee, on-chain transfers, and wallet addresses
- Experience with common wallets (e.g., MetaMask, TokenPocket)
- Clear communication skills in Chinese
- Basic English proficiency for Southeast Asian client interactions
- Responsive and timely in replies
- Emotionally stable with strong patience
- Familiarity with communication tools like Telegram, WhatsApp, Discord
Benefits
- Base salary + performance-based bonuses
- Early regularization opportunity for outstanding performers
- Salary/position upgrades for long-term contributors
- Web3-related training programs
- Potential transitions to BD or operations roles
