Job Description:
We are seeking an on-site/remote customer service representative to handle communication and after-sales support for the Southeast Asian market. This role involves providing timely and professional assistance to clients, ensuring smooth operations and customer satisfaction.
Key Responsibilities:
- Handle daily inquiries and provide solutions for clients in the Southeast Asian market.
- Guide users through basic operations such as wallet registration, on-chain transfers, deposits, and withdrawals.
- Answer fundamental Web3-related questions, including Gas Fee and network selection queries.
- Assist in resolving after-sales issues and feedback on exceptional cases.
- Document and summarize customer issues for internal review and improvement.
- Collaborate with BD and internal teams to synchronize customer updates.
- Follow shift schedules to ensure service coverage during designated hours.
Job Requirements:
- Basic understanding of Web3 concepts.
- Proficiency in simple spreadsheet recording (Google Sheets/Excel).
- Knowledge of Gas Fee, on-chain transfers, and wallet addresses.
- Familiarity with common wallets like MetaMask or TokenPocket.
- Clear communication skills in Chinese.
- Basic English proficiency for interacting with Southeast Asian clients.
- Responsive and timely in addressing customer queries.
- Emotionally stable and patient when handling client concerns.
- Experience with communication tools like Telegram, WhatsApp, or Discord.
Benefits:
- Base salary + performance-based bonuses (evaluated periodically).
- Early regularization for outstanding performers.
- Salary or position upgrades for long-term, stable employees.
- Web3-related training provided.
- Opportunities to transition to BD, operations, or key account roles.
- Meals and accommodation provided (if applicable).
