
1. Responsible for the operation of product MM or rangers on overseas social platforms such as Discord and Telegram communities, ensuring user engagement, deeply understanding user sentiment, and maintaining positive user reputation. 2. Plan and execute activities to boost community engagement, guide user attention and organic sharing, and expand the community's influence. 3. Maintain community order, compile user feedback and public opinion data, and analyze core user demands. 4. Complete tasks assigned by superiors.
韩语在线客服专员岗位职责: 1. 通过在线客服平台接收用户咨询,解答客户疑问; 2. 及时反馈并系统整理工作中发现的问题; 3. 要求精通韩语与英语,具备中文能力者优先; 4. 需具备较强的业务敏感度,经培训可快速掌握基础业务知识,有金融领域经验者优先; 5. 分析用户体验痛点,深度挖掘用户需求。 (注:根据中文招聘文案惯例,对部分表述进行了职业化调整,如"疑虑"译为"疑问","存在的问题"处理为"工作中发现的问题"以更符合职场语境;金融相关条款采用"领域经验"保持专业性;结尾需求分析部分使用"痛点""深度挖掘"等术语体现岗位要求层次)
Job Responsibilities: Respond to customer inquiries regarding cryptocurrency and Web3 technologies, promptly address customer complaints and feedback, and track and resolve issues. Write help center articles and event proposals. Collaborate with the technical team to provide customers with accurate and effective solutions. Offer customer support alongside the team at live exhibitions.
