Job Description
We are seeking a dedicated Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our customers through various communication channels, ensuring their inquiries and concerns are addressed promptly and professionally.
Key Responsibilities
- Familiarize with company regulations and customer service operation procedures
- Utilize online real-time chat systems to respond to and resolve customer inquiries via text communication
- Maintain high customer satisfaction by delivering professional service
- Ensure smooth platform operation by handling and tracking any abnormal situations
- Regularly review customer satisfaction with supervisors and adjust customer service techniques for continuous improvement
- Complete other tasks assigned by supervisors
Required Skills and Qualifications
- Proficiency in using online chat systems and customer service platforms
- Excellent written communication skills in both Chinese and English
- Strong problem-solving abilities and attention to detail
- Ability to work under pressure and handle multiple customer inquiries simultaneously
- Patient and empathetic attitude towards customer needs
- Team player with good interpersonal skills
Preferred Qualifications
- Previous experience in customer service or related field
- Knowledge of customer relationship management (CRM) systems
- Understanding of basic technical troubleshooting for digital platforms
