Customer Service at BYDFi

Job Description

Key Responsibilities

• Familiarize with company regulations and customer service procedures.
• Utilize the online real-time chat system to respond to and resolve customer inquiries via text communication.
• Maintain high customer satisfaction by delivering professional and courteous service.
• Ensure smooth platform operation by handling and tracking any abnormal situations.
• Regularly review customer satisfaction with supervisors and adjust customer service techniques for continuous improvement.
• Complete additional tasks as assigned by supervisors.

Job Requirements

• Proficiency in using online chat systems and text-based communication.
• Strong problem-solving skills to address customer inquiries effectively.
• Excellent communication and interpersonal skills to maintain customer satisfaction.
• Ability to handle and track platform issues to ensure smooth operations.
• Willingness to collaborate with supervisors to improve service techniques.
• Ability to adapt to additional tasks as assigned by management.

Preferred Qualifications

• Prior experience in customer service or a related field.
• Familiarity with customer service platforms and tools.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.