Community Operation at Matrixport
Full Time1 month ago
Employment Information
Job Description
We are seeking a proactive and detail-oriented professional to join our team as a KOL Coordinator. This role involves managing relationships with Key Opinion Leaders (KOLs), addressing their needs, and ensuring smooth collaboration. The ideal candidate will be responsible for community engagement, problem-solving, and driving growth initiatives.
Key Responsibilities
- Coordinate and contact KOLs to discuss cooperation matters, and solve various customer service problems encountered by KOLs in the daily process of attracting new customers.
- Respond to customer service questions in the KOL community and provide daily work support for KOLs, as well as actively attracting new fans to the cooperative group.
- Promote and advertise active activities for attracting new members within the community, identify and categorize issues raised by community users, and provide feedback to the corresponding department.
Job Requirements
- Strong communication and interpersonal skills to effectively engage with KOLs and community members.
- Ability to troubleshoot and resolve customer service issues promptly and professionally.
- Experience in community management or customer support is preferred.
- Proactive attitude with the ability to identify opportunities for growth and engagement.
- Basic understanding of marketing and promotional strategies to attract and retain community members.
Additional Information
This role offers the opportunity to work in a dynamic environment, collaborating with influencers and contributing to the growth of our community. If you are passionate about relationship-building and problem-solving, we encourage you to apply.
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