1. Coordinate and contact KOLs to discuss cooperation matters, and solve various customer service problems encountered by KOLs in the daily process of attracting new customers; 2. Responsible for responding to customer service questions in the KOL community and providing daily work support for KOLs, as well as actively attracting new fans to the cooperative group; 3. Promote and advertise active activities for attracting new members within the community, identify and categorize issues raised by community users, and provide feedback to the corresponding department