Job Description
This position is responsible for supporting the company's strategic objectives through comprehensive channel management activities. The candidate will work closely with the company's management team to develop and implement effective agency/partner policies that align with business goals. Key responsibilities include promoting company products to agents, establishing a robust cooperative control system for channel operations, and ensuring the smooth execution of agency management tasks. The role also involves collaborating with agents to enhance their performance and maintain a competitive edge in the market.
Key Responsibilities
- Develop and refine agency/partner policies in accordance with the company's strategic direction, ensuring they meet market demands and business objectives.
- Design and implement a comprehensive cooperative control system for agents, including recruitment processes, operational management frameworks, incentive mechanisms, and performance evaluation protocols.
- Provide ongoing business guidance and training programs to agents, focusing on product knowledge, sales techniques, and compliance standards to strengthen their capabilities.
- Collaborate with agents to achieve channel performance targets, analyzing market trends and identifying opportunities for growth and optimization.
- Monitor and report on agency performance metrics, ensuring alignment with company goals and facilitating data-driven decision-making.
- Act as a liaison between the company and its agents, resolving issues, fostering relationships, and promoting mutual growth through regular communication and feedback.
- Conduct periodic assessments of agent performance, implementing corrective actions and ensuring the quality of channel operations remains consistent.
- Stay updated on industry developments and market dynamics to adapt agency strategies and improve overall channel efficiency.
Job Requirements
- Minimum of 3-5 years of experience in channel management, sales operations, or related fields with a proven track record in agency/partner management.
- Strong understanding of business strategy development and implementation, with experience in creating policies that drive market expansion.
- Excellent communication and interpersonal skills to effectively engage with agents, stakeholders, and internal teams, fostering collaboration and trust.
- Proficiency in data analysis tools (e.g., Excel, CRM systems) to monitor performance metrics, identify trends, and generate actionable insights.
- Ability to develop and deliver training programs, including both theoretical knowledge and practical skills, to enhance agent capabilities and productivity.
- Knowledge of incentive structures and performance evaluation systems to motivate agents and ensure accountability in channel operations.
- Strong organizational and problem-solving skills to manage multiple agents, resolve operational challenges, and maintain efficient workflows.
- Fluency in English and Mandarin, with the ability to communicate effectively in both written and verbal formats to support cross-functional collaboration.
- Proven ability to work independently and as part of a team, with a focus on achieving results while maintaining high standards of professionalism.
- Ability to adapt to dynamic market environments and implement flexible strategies to address changing business needs and challenges.
