Job Description
English Community Customer Service (Telegram & Discord)
Location: Remote work, can be based anywhere
Number of positions: 4
Working hours: Shift system, three shifts rotation
Key Responsibilities
- Responsible for daily operations and maintenance of English communities (Telegram/Discord)
- Provide timely and professional responses to user inquiries (including trading, account, deposit/withdrawal issues)
- Guide users through basic operations such as registration, KYC, deposits, withdrawals, and trading processes
- Monitor community sentiment and identify potential risks or negative emotions
- Coordinate with internal teams to handle exceptions, complaints, and emergencies
- Maintain community order by managing violations, advertisements, and malicious behavior
- Collect user feedback and compile common issues for internal reporting
- Assist in executing community activities (e.g., campaigns, AMAs, operational tasks) to enhance engagement
Job Requirements
- Strong written and verbal communication skills in both Chinese and English (fluent spoken English required)
- Minimum 1 year of customer service or community operations experience in cryptocurrency exchanges
- Familiarity with basic Web3 concepts (wallets, transfers, Gas Fees, networks, etc.)
- Proficient in using community tools like Telegram and Discord
- Excellent communication skills, patience, and strong service orientation
- Ability to work in a high-intensity environment with quick response times
- Willingness to work rotating shifts (including night shifts and weekends)
- Basic Excel skills for data recording
- Strong sense of responsibility, execution capability, and teamwork spirit
Working Shifts
- 08:00 - 16:00
- 16:00 - 24:00
- 00:00 - 08:00
- Three-shift rotation with one day off per week
Benefits
- One day off per week
- Salary paid in USDT
- Three-shift rotation system
