Customer Support at Marisa

Job Description:

Key Responsibilities:

• Provide professional English customer service to global users via online chat, ticketing systems, and other channels.
• Address user inquiries related to accounts, deposits, withdrawals, transactions, and other platform-related issues.
• Collect user feedback, follow up promptly, and collaborate with internal teams to resolve issues.
• Assist in communicating official announcements, promotions, and event details to users.
• Continuously optimize user service experiences to enhance satisfaction levels.
• Participate in shift rotations to ensure 24/7 customer support coverage.

Job Requirements:

• Fluent in spoken English with the ability to communicate effectively in a professional setting.
• Interest in Web3, cryptocurrency, and blockchain industries, with a willingness to learn and grow long-term.
• Strong communication skills and customer service orientation, with patience to resolve user issues.
• Quick learner with a strong sense of responsibility, adaptable to fast-paced environments.
• Willingness to work rotating shifts, including night shifts, and demonstrate resilience under pressure.
• Prior customer service experience, overseas study background, or Web3 industry experience is a plus.

Working Hours (UTC+8):

Benefits:

• Salary paid on the 10th of each month in USDT.
• Fully remote work opportunity.
• Performance-based bonuses and career growth potential in the Web3 space.
• Flexible work environment with a focus on work-life balance.
• Opportunities for professional development in the blockchain industry.