Job Description
Customer Service Specialist (Rotating Shifts)
This position involves providing professional English-language customer support to global users through online chat, ticketing systems, and other communication channels. The role requires handling user inquiries related to accounts, deposits, withdrawals, transactions, and other platform-related issues while ensuring prompt and effective resolution.
Key Responsibilities
- Deliver high-quality customer service via online chat and ticketing systems to assist global users.
- Resolve user concerns regarding accounts, deposits, withdrawals, transactions, and platform usage.
- Collect and relay user feedback to internal teams for continuous service improvement.
- Assist in communicating official announcements, promotions, and user-related updates.
- Continuously optimize customer service processes to enhance user satisfaction.
- Work in rotating shifts to ensure 24/7 customer support coverage.
Job Requirements
- Strong interest in Web3, cryptocurrency, and blockchain industries, with at least 1 year of customer service experience in the crypto sector.
- Excellent communication skills and customer service mindset, with the ability to patiently resolve user issues.
- Fast learner with a strong sense of responsibility, adaptable to a fast-paced work environment.
- Willingness to work rotating shifts, including night shifts, and ability to handle work pressure effectively.
Working Hours (UTC+8)
- 00:00 - 09:00
- 09:00 - 18:00
- 15:00 - 24:00
Rotating shift schedule with monthly shift changes. Single day off per week. Remote work arrangement.
Benefits
- Fully remote work opportunity.
- Salary paid in USDT.
