Moderator at SkyTrade

Job Description

Key Responsibilities

• Set the tone and culture of the community—welcoming, helpful, and mission-driven.
• Monitor channels in real time, engaging with users, answering questions, diffusing FUD, and fostering genuine conversation.
• Flag critical feedback, bugs, or insights and bring them back to the team.
• Moderate discussions to ensure healthy, inclusive dialogue and enforce community rules.
• Create, post, and pin updates that keep the community informed, hyped, and activated.
• Work closely with marketing and ops teams to coordinate campaigns, AMAs, partnerships, announcements, and events.
• Activate power users and mods. Identify community advocates, contributors, and future ambassadors.
• Use your instincts and tools to grow the community with high-signal users.
• Propose ways to improve our community infrastructure—bots, automations, incentives, events, gamification, etc.
• Be available during high-traffic periods, especially around launches, announcements, or partner activations.

Job Requirements

• Proven experience in community management or a similar role.
• Strong communication and interpersonal skills.
• Ability to engage with users in real-time and diffuse tense situations.
• Experience with community moderation tools and platforms.
• Creative mindset with the ability to propose and implement community growth strategies.
• Availability to work during high-traffic periods and events.
• Passion for fostering inclusive and mission-driven communities.