Job Description
This role focuses on maintaining and expanding client relationships while providing tailored financial services in the cryptocurrency sector. The ideal candidate will ensure client satisfaction through proactive engagement and data-driven insights.
Key Responsibilities
- Client Relationship Management
- Maintain and strengthen relationships with VIP clients, mid-to-high net worth individuals, and payment card holders through personalized investment advice.
- Provide one-on-one services including rapid response to asset deposit/withdrawal issues, transaction anomalies, new coin listings, and API connectivity.
- Recommend suitable financial products by explaining features, risk-return profiles, and investment strategies.
- Develop detailed client profiles documenting key preferences and behavioral patterns.
- Business Development
- Proactively acquire new clients through referrals, online campaigns, industry events, and community outreach.
- Promote platform initiatives like referral programs, deposit competitions, and trading tournaments.
- Investment Advisory
- Deliver customized asset allocation plans based on risk tolerance and financial objectives.
- Ensure compliance with local regulations (KYC, AML) during all client interactions.
- Data Analysis & Reporting
- Analyze client trading patterns and product usage to generate optimization recommendations.
- Prepare regular reports on client portfolio performance, growth strategies, and asset tier management.
- Escalate significant account changes or anomalies to management promptly.
- Product & Market Support
- Design bespoke solutions for VIP clients (e.g., API rate limit adjustments, customized rebate tiers).
- Collaborate with product teams to address high-net-worth clients' needs and streamline investment processes.
Job Requirements
- Nationality: Malaysian female candidates preferred; Chinese/Taiwanese applicants considered
- Education: Bachelor's degree or higher in Finance, Economics, Computer Science, or related fields
- Experience: 3-5 years in financial services, crypto industry, or client management with HNWI/institutional clients
- Technical Skills:
- Understanding of cryptocurrency markets, blockchain technology, and trading mechanisms
- Strong analytical capabilities for interpreting client behavior and market trends
- Language: Fluent English and Chinese (written/spoken); Korean/Japanese as advantage
- Soft Skills:
- Exceptional communication and negotiation abilities
- Resilience in fast-paced, volatile market conditions
- Cross-departmental collaboration experience
- Preferred Qualifications:
- Prior account management/sales experience in crypto exchanges, blockchain projects, or fintech
- Existing network of HNWIs, traditional investors, or family offices
- Work Arrangement: Hybrid model with flexible hours; readiness for business travel and industry events
Benefits
- Global team with exposure to cutting-edge financial technology
- 7-hour flexible workday with weekends off
- 13th-month salary
- Paid annual leave
- Comprehensive compensation and allowance package
