Job Description
The English Customer Service Specialist (No Night Shifts) position offers a competitive compensation package and the opportunity to work remotely while providing top-tier support to global users in the Web3 and cryptocurrency space.
Key Responsibilities
- Deliver professional English customer service through online chat, ticketing systems, and other communication channels
- Address user inquiries regarding accounts, deposits, withdrawals, transactions, and platform usage
- Collect user feedback and coordinate with internal teams to resolve related issues
- Assist with user communication and Q&A for official announcements and promotional activities
- Continuously improve customer service experience and enhance user satisfaction
- Participate in shift rotations to maintain 24/7 customer support coverage
Compensation Package
- Base Salary: 1200 USDT/month
- Performance Bonus: 300 USDT/month
- Total Monthly Compensation: 1500 USDT
Job Requirements
- Fluent English communication skills for daily work interactions
- Strong interest in Web3, cryptocurrency, and blockchain with willingness for long-term learning
- Excellent communication skills and customer service orientation
- Fast learning ability and strong sense of responsibility
- Ability to adapt to fast-paced work environments
- Willingness to work rotating shifts (no night shifts required)
- Prior customer service experience, overseas study background, or Web3 industry experience preferred
Working Hours (UTC+8)
- Shift 1: 09:00 - 18:00
- Shift 2: 15:00 - 24:00
- Rotating shifts with monthly rotation
- Single day off per week
- Remote work arrangement
Benefits
- Monthly salary payment on the 10th
- Payment in USDT
- Full remote work opportunity
- No night shift requirement
- Exposure to cutting-edge Web3 technologies
- International work environment
