Customer Support Executive-Deliver top-tier, timely customer support to all of Cryptio’s customers through Zendesk-Liaise with internal stakeholders to efficiently solve customer problems-Report product malfunctions and act as a voice of the customer in product discussions-Share feature requests and effective workarounds with team members-Gather customer feedback and share with our Product, Sales and Marketing teams-Take responsibility for building out new processes where they don’t already exist-Build extensive expert knowledge of our unique product and market and become a go-to problem solver within the business-Drive improvements in overall customer experience by owning some areas of project delivery