Responsible for handling customer inquiries, providing online customer service support, and answering questions about exchange operations, account management, trading processes, and more. Communicate with clients in English to ensure accurate communication and efficient processing of information. Responsible for collecting customer feedback and suggestions, working with the team to improve service processes and user experience. Provide services according to the scheduling schedule and accept a three shift work arrangement (morning, afternoon, and evening). Regularly participate in training to continuously improve business skills and customer service abilities.