Job Description
We are seeking a dedicated Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, providing online support, and ensuring smooth communication between the company and its clients. This role requires excellent communication skills and the ability to work in a fast-paced environment.
Key Responsibilities
- Handle customer inquiries and provide online customer service support.
- Answer questions related to exchange operations, account management, and trading processes.
- Communicate with clients in English to ensure accurate and efficient information processing.
- Collect customer feedback and suggestions to improve service processes and user experience.
- Collaborate with the team to implement service improvements.
- Provide services according to the scheduling schedule, including morning, afternoon, and evening shifts.
- Participate in regular training sessions to enhance business skills and customer service abilities.
Job Requirements
- Proficiency in English, both written and verbal, for effective client communication.
- Strong problem-solving skills and the ability to handle customer inquiries professionally.
- Ability to work in a team environment and collaborate on service improvements.
- Willingness to work in rotating shifts, including mornings, afternoons, and evenings.
- Prior experience in customer service or a related field is preferred.
- Strong attention to detail and a commitment to providing excellent customer service.
Additional Information
This position offers a great opportunity to grow within the company and develop valuable customer service skills. The role requires flexibility in working hours and a proactive approach to problem-solving. If you are passionate about helping customers and thrive in a dynamic environment, we encourage you to apply.
