Job Description
We are seeking a dedicated Korean Customer Service Representative to join our dynamic team. This role involves working in a 3-shift rotation to provide exceptional support to our Korean-speaking customers. You will be the frontline representative of our company, ensuring customer satisfaction through professional and efficient service.
Key Responsibilities
- Provide efficient and friendly customer support via various communication channels
- Answer user inquiries regarding transactions, platform usage, and technical issues
- Collaborate with cross-functional teams to coordinate internal and external resources
- Troubleshoot and resolve complex customer problems effectively
- Ensure all customer needs are addressed promptly and professionally
- Participate in company-provided training programs to enhance product knowledge
- Familiarize yourself with company products and services to provide expert support
- Document and report user feedback to relevant departments
- Collect market-related data to support product and service optimization
Job Requirements
- Fluent in Korean and proficient in English (both written and verbal)
- Previous customer service experience preferred
- Ability to work in rotating shifts (morning, afternoon, and night)
- Strong problem-solving and communication skills
- Tech-savvy with ability to learn new platforms quickly
- Patient and empathetic attitude towards customers
- Team player with collaborative mindset
- Attention to detail and strong organizational skills
Work Environment
This position offers a dynamic work environment with opportunities for professional growth. We provide comprehensive training and support to help you succeed in your role. The 3-shift schedule ensures we can provide continuous support to our global customer base while offering flexibility in work hours.
