Job Description
The ideal candidate will possess strong cross-departmental communication skills and the ability to independently handle emergency situations and escalated issues. A deep understanding of Korean exchanges is essential to accurately interpret and address the trading needs of Korean users. This role requires proactive problem-solving and excellent interpersonal skills to ensure smooth operations and customer satisfaction.
Key Responsibilities
- Facilitate effective communication across various departments to resolve issues promptly
- Handle emergency situations and escalated customer inquiries independently
- Analyze and understand the specific trading requirements of Korean users
- Provide timely and accurate solutions to customer concerns
- Maintain detailed records of customer interactions and resolutions
Job Requirements
- Minimum 1 year of customer service experience in blockchain exchanges
- Willingness to work night shifts with a schedule of two days on and two days off (9:00 AM - 9:00 PM)
- Native or fluent proficiency in Chinese (mandatory)
- Advanced proficiency in Korean as a secondary working language (TOPIK Level 6 or equivalent)
- Basic reading and writing skills in English to review internal documents
Benefits
Competitive salary and comprehensive benefits package including health insurance, performance bonuses, and professional development opportunities. Employees will also enjoy a supportive work environment with opportunities for career growth.
