1. Enhance and adhere to a world-class set of operational procedures and policies for critical production support on a peer-to-peer payments network, and continually review and improve on these on an on-going basis2. Demonstrate, reproduce, successfully debug, and resolve technical issues across our customers’ technology stack3. Design and build tools and scripts to help analyze the product, database, and network log files and narrow the cause of issues4. Help to build and administer the infrastructure and systems that keep our customers up to date and informed5. Become a domain expert on Ripple's revolutionary technology and products and an authority in the product requirements for production excellence6. Work with engineering and product to fix issues, release patches, and install in customer environments7. Coach and guide Ripple customers in implementing best practice policies and procedures for the smooth running of Ripple technology8. Assist in QA and validation of releases against known customer environments and configurations9. Voice of the customer: communicate customer’s requirements and desires back to Product Development and Engineering teams to influence Product Functionality and Roadmaps10. Participate in out-of-hours customer production support from time to time