Job Description
As a Senior Operations Manager, you will be responsible for developing and executing comprehensive operational strategies aligned with the company's growth stage. Your role involves setting clear objectives, defining key pathways, and allocating resources efficiently. You will collaborate closely with cross-functional teams including Product, Marketing, Technology, and Compliance to ensure operational strategies align with the company's overall direction.
Key aspects of the role include building core operational dashboards to monitor critical metrics such as DAU/MAU, transaction volume, retention rates, churn rates, and customer service feedback. You will also focus on user growth and lifecycle management by understanding Web3 user behavior paths and creating user segmentation models (e.g., new users, active users, high-value users, churned users).
Additionally, you will design targeted strategies for user activation, retention, re-engagement, and monetization (e.g., onboarding tasks, check-in rewards, trading rebates, airdrop incentives). You will establish a standardized event SOP from scratch, covering theme planning, goal setting, budget allocation, risk assessment, KPI design, execution, and post-event optimization.
Your responsibilities extend to participating in product planning meetings, providing insights based on operational data and user feedback, and suggesting feature rollouts, token listing schedules, and event coordination. You will also act as a power user to identify experience gaps, process bottlenecks, or trust issues.
Lastly, you will manage the operations team (including roles like user operations, event operations, agent operations, and data analysis), define clear responsibilities and OKRs, and build standardized operational documentation, knowledge bases, and SOPs to ensure scalability and quick onboarding for new team members.
Key Responsibilities
- Develop and execute company-wide operational strategies with clear objectives and resource allocation.
- Collaborate with Product, Marketing, Technology, and Compliance teams for strategy alignment.
- Build and monitor operational dashboards for key metrics (DAU/MAU, transactions, retention, churn, etc.).
- Design and implement user lifecycle management strategies (activation, retention, re-engagement, monetization).
- Establish standardized event SOPs (planning, execution, optimization) with user and competitor research.
- Provide product insights based on operational data and user feedback.
- Identify and resolve user experience issues through hands-on platform usage.
- Manage operations team, define roles/OKRs, and create scalable documentation/SOPs.
Job Requirements
- Minimum 8 years of experience in internet/fintech/trading platform operations, with at least 4 years in Web3, cryptocurrency, or related fields.
- Proven track record of driving user growth and revenue from scratch (0 to 1 stage).
- Expertise in user lifecycle management, event planning, and dashboard tools (SQL/Looker/Metabase preferred).
- Deep understanding of Web3 product logic and ability to collaborate with product teams.
- Strong empathy and user-centric mindset ("think like a user").
- Results-driven with ability to make quick decisions in resource-constrained environments.
- Fluent in English for global user/agent communication; Chinese as working language.
Benefits
This role offers a unique opportunity to shape the operational framework of a growing Web3 platform. You will work in a dynamic, fast-paced environment with exposure to cutting-edge blockchain technologies and global markets. The company provides competitive compensation, professional growth opportunities, and a collaborative culture that values innovation and user-centric solutions.
