- Responsible for the assessment and oversight of service providers including outsourced activities to Coinbase affiliates, other third party service providers and oversight of any sub-outsourcing- Review and refine service provider performance measures, report on service provider deliverables, collaborate with internal and external stakeholders to improve delivery- In collaboration with second line of defence teams, design first line of defence controls and carry out and report on regular assessments - Set up and manage formal escalation processes related to outsourced services, including succinctly communicating issues to relevant partners and proactively collaborating to ensure timely resolution if needed- Help develop and own the execution of local operational and outsourcing processes/procedures to ensure successful delivery against regulatory requirements and drive more efficient execution across e-money operations- Oversee monitoring and reporting cadence of important issues such as fraud rates, ensuring that local management have visibility into trends- Support in the implementation of Consumer Duty requirements, in collaboration with the Consumer Duty Champion- Support in the execution of critical ad hoc projects, on matters impacting the local business - Support the definition of the Outsourcing and Operations agenda and effectively manage daily business operations for CB Payments Ltd. to support all lines of business, while managing consistent performance on targets