Job Description
Responsible for the overall operational system and business growth of the CEX platform, including user growth, channel development, global market operations, VIP users, customer service systems, and cross-departmental collaboration. This role is directly accountable for platform user scale, trading volume, asset deposits, business revenue, and operational efficiency.
Develop the platform's overall operational strategy, annual business objectives, and phased growth plans. Oversee new user acquisition, deposit users, active trading users, trading volume, asset scale, fee income, and user retention.
Manage core business operations such as contracts, Spartan (copy trading products), and Ucard. Build global user growth systems, including agents, KOLs, brokers, communities, and channel partnerships. Manage market makers and liquidity partners to enhance order book depth, spreads, and trading experience.
Drive product, trading, asset, and growth tool iterations based on user feedback and operational data. Establish operational dashboards, budget management, target breakdowns, and business review mechanisms. Collaborate with product, technology, marketing, BD, customer service, wallet, risk control, and compliance teams to advance business objectives. Handle major user complaints, operational incidents, and market PR coordination.
Build and manage a global operations team, improving performance and talent development mechanisms. Report business progress to the CEO or senior management and take responsibility for overall operational outcomes.
Key Responsibilities
- Develop and execute the platform's operational strategy and growth plans.
- Oversee user acquisition, retention, and trading activity metrics.
- Manage core business segments like contracts and copy trading products.
- Build and maintain global partnerships with agents, KOLs, and brokers.
- Optimize liquidity and trading experience through market maker collaborations.
- Analyze operational data to identify growth opportunities and drive improvements.
- Coordinate cross-functional teams to achieve business objectives.
- Handle critical operational incidents and user complaints.
- Lead and develop a high-performing global operations team.
Job Requirements
- Bachelor's degree or higher in Finance, Economics, Marketing, Management, or related fields. Graduates from "985" & "211" universities or equivalent overseas institutions preferred.
- 5+ years of experience in fintech or the crypto industry, with at least 3 years in CEX core operations or management. Must have verifiable overseas full-time work experience.
- Prior experience as an operations lead, regional head, business lead, or COO at a top 20 CoinMarketCap-ranked centralized exchange is highly preferred.
- Deep understanding of CEX operations, including spot, contracts, leverage, wealth management, copy trading, market making, and affiliate programs.
- Proven expertise in user growth, liquidity management, project listings, and global community operations.
- Strong data analysis and business management skills to drive growth through insights.
- Experience in team management and cross-departmental project execution.
- Proficiency in both Chinese and English as working languages.
Benefits
Remote work opportunity.
