Job Description
Responsible for the overall operation system and business growth of the CEX platform, including user growth, channel development, global market operations, VIP users, customer service system, and cross-departmental collaboration. This role is directly accountable for platform user scale, trading volume, asset deposits, business revenue, and operational efficiency.
Develop the platform's overall operational strategy, annual business objectives, and phased growth plans; oversee new user acquisition, deposit users, active traders, trading volume, asset size, fee income, and user retention.
Manage core business operations such as contracts, Spartan (copy trading products), and Ucard; build global user growth systems, including agents, KOLs, brokers, communities, and channel partnerships; oversee market makers and liquidity partners to improve order book depth, spreads, and execution experience.
Drive product, trading, asset, and growth tool iterations based on user feedback and operational data; establish operational dashboards, budget management, target breakdowns, and business review mechanisms; collaborate with product, tech, marketing, BD, customer service, wallet, risk, and compliance teams to advance business objectives; handle major user complaints, operational incidents, and market PR coordination.
Build and manage a global operations team, refine performance and talent development mechanisms; report business progress to the CEO or senior management and take ownership of overall operational outcomes.
Key Responsibilities
- Develop and execute the platform's operational strategy and growth plans.
- Oversee user acquisition, retention, and trading activity metrics.
- Manage core business segments including contracts, copy trading, and Ucard.
- Establish and optimize global partnerships with agents, KOLs, and brokers.
- Enhance liquidity and trading experience through market maker collaboration.
- Analyze operational data to identify growth opportunities and drive improvements.
- Coordinate cross-functional teams to ensure seamless business execution.
- Resolve critical user issues and manage operational risks.
- Lead and develop a high-performing global operations team.
Job Requirements
- Bachelor's degree or higher in Finance, Economics, Marketing, Management, or related fields; graduates from "985" & "211" universities or equivalent overseas institutions preferred.
- 5+ years of experience in fintech or the crypto industry, with at least 3 years in CEX core operations or management; must have verifiable overseas full-time work experience.
- Prior experience as an operations lead, regional head, business lead, or COO at a top 20 CoinMarketCap-ranked centralized exchange is highly preferred.
- Deep understanding of CEX core operations, including spot, contracts, leverage, wealth management, copy trading, market making, and affiliate programs.
- Proven expertise in user growth, liquidity management, project listings, and global community operations.
- Strong analytical and business management skills with a data-driven growth mindset.
- Experience in team management and cross-departmental project execution.
- Proficiency in both Chinese and English as working languages.
Benefits
Remote work flexibility.
Opportunity to lead a global team in the fast-growing crypto industry.
Competitive compensation package with performance-based incentives.
Exposure to cutting-edge fintech and blockchain innovations.
Collaborative and dynamic work environment.
Professional growth and career advancement opportunities.
