1、Actively respond to user inquiries, complaints and problems in the omni-channel, and provide timely and effective solutions.2、Understand and master the product knowledge of Web3 virtual digital bank card, and provide users with accurate usage guidance and service support.3、Track and record user feedback, timely feedback and assist related departments to solve technical problems and system failures.4、Actively promote the improvement of user satisfaction and customer loyalty, and establish a good user relationship.5、Assist the marketing team to provide marketing and product improvement recommendations through the insight of user needs.