Job Description
This position requires a proactive and customer-focused professional to drive sales growth and enhance customer satisfaction within the payment solutions domain. The ideal candidate will engage with potential customers to provide comprehensive guidance on our technology platforms and payment products, ensuring alignment with their business needs. They will also deliver tailored service demonstrations to both new and existing merchants, showcasing the value and functionality of our offerings. A key aspect of the role involves cultivating long-term, trust-based relationships with clients through consistent communication and personalized support, ultimately contributing to a seamless customer experience. Additionally, the candidate will systematically gather and analyze customer feedback, identify emerging requirements, and collaborate with cross-functional teams to implement improvements and optimize product delivery.
Key Responsibilities
- Act as the primary point of contact for potential customers, conducting in-depth consultations to explain our payment technology, solutions, and product features in a clear and compelling manner.
- Design and execute customized service demonstrations for merchants, highlighting the technical capabilities, security measures, and operational benefits of our payment systems.
- Develop and maintain professional relationships with clients through regular follow-ups, proactive problem-solving, and timely resolution of concerns to ensure long-term partnership.
- Collect and analyze customer feedback through structured surveys, interviews, and data reviews, translating insights into actionable recommendations for product enhancement.
- Collaborate with technical and product teams to address customer queries, troubleshoot issues, and provide accurate information about payment solutions and their implementation.
- Stay updated on industry trends, competitor offerings, and regulatory changes to ensure our payment products remain competitive and compliant with market standards.
- Track customer satisfaction metrics and KPIs to measure the effectiveness of service delivery and identify areas for improvement in our sales processes.
- Represent the company at client meetings, trade shows, and networking events to build brand awareness and strengthen business relationships.
Job Requirements
- Proven experience in sales, customer service, or business development within the financial technology or payment solutions industry.
- Excellent communication and interpersonal skills, with the ability to articulate complex technical concepts in an accessible manner to non-technical stakeholders.
- Strong understanding of payment systems, including but not limited to credit card processing, digital wallets, and secure transaction protocols.
- Proficiency in using CRM tools and sales management software to track interactions, manage leads, and report on performance metrics.
- Ability to conduct product demos and provide hands-on training to merchants, ensuring they fully understand the features and benefits of our payment solutions.
- Customer-centric mindset with a commitment to delivering exceptional service and resolving issues promptly to maintain high satisfaction levels.
- Team collaboration skills to work effectively with cross-functional departments such as product development, technical support, and marketing.
- Basic knowledge of financial regulations and compliance requirements relevant to payment processing and data security.
- Ability to work independently and manage multiple priorities in a fast-paced environment while maintaining attention to detail.
- Strong analytical skills to interpret customer data, identify trends, and develop strategies to improve service quality and sales outcomes.
