1. Responsible for receiving user inquiries and answering their doubts through online customer service tools; 2. Provide timely feedback on any issues that users may encounter during use, and collect and organize relevant information; 3. Proficient in using Japanese, with Chinese proficiency preferred; 4. Strong business sensitivity, able to master basic business after receiving training. Financial related knowledge and experience are preferred; 5. Be thoughtful about daily work, adept at identifying obstacles in user experience, mining user needs, and promoting problem-solving and process optimization;