Customer Service Executive - Limited contract 6 months.-Respond to customer queries in a timely and accurate way, via phone, email or chat-Identify customer needs and help customers use specific features-Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)-Update our internal databases with information about technical issues and useful discussions with customers-Monitor customer complaints on social media and reach out to provide assistance.-Share feature requests and effective workarounds with team members-Inform customers about new features and functionalities.-Follow up with customers to ensure their technical issues are resolved.-Gather customer feedback and share with our Product, Sales and Marketing teams.-Limited contract 6 months.