1. Provide VIP channel assistance for Telegram Group/DingTalk and other group users; 2. Zendesk online customer service system, along with email processing; 3. Maintain customer relationships, regularly update company website content and notify users of activities; 4. Accurately record the needs of customers and agents, and provide feedback and report any errors through tools such as Jira/Wiki; 5. Support special situations or temporary tasks from superiors; 6. Check wallet deposits and withdrawals on the blockchain. 7. Observe the trend of the cryptocurrency market.