Customer Support at Sidekick

This Customer Support role at Sidekick requires a Korean-speaking professional with expertise in live content moderation and product support within a Web3 remote environment, focusing on ensuring compliance and user assistance for streamers.

• Fluency in Korean as a mandatory requirement
• Ability to work flexible schedules, including nights and weekends
• Strong attention to detail for identifying policy violations and documenting issues
• Basic technical understanding to address product-related inquiries and support
• Excellent communication and documentation skills for effective interaction and reporting

Sidekick, as a Web3-focused company, is likely seeking a Customer Support Specialist to enhance their platform's reliability and user engagement by ensuring content compliance in live streams and providing timely support to streamers. This indicates a need for a reliable, multilingual team member who can handle the fast-paced nature of Web3 technology, potentially targeting a global audience with a preference for Korean-speaking individuals. The emphasis on flexible hours suggests an understanding of streamers' schedules, while the requirement for bilingual skills points to an expanding user base or community involvement. Overall, Sidekick aims to build a stable remote team that fosters a healthy platform atmosphere, aligning with their innovative Web3 identity to support growth and mitigate risks in real-time interactions.

Interviewers at Sidekick would likely assess candidates' language proficiency in Korean through scenario-based questions, evaluate their ability to handle high-pressure real-time moderation tasks, and check for strong technical knowledge in product support. They may focus on communication skills by asking for examples of documenting issues or resolving disputes, and would look for evidence of flexibility in scheduling to ensure candidates can adapt to irregular hours. Key areas to probe include attention to detail in monitoring content, problem-solving for technical glitches, and experience in collaborative reporting or knowledge sharing.