Job Description
The role involves serving as a key liaison between regional managers and business units to facilitate smooth operations. Responsibilities include handling user inquiries, resolving complaints, and conducting frequent data verification tasks. The position requires monitoring fund flows across systems, investigating reward distribution issues, and ensuring timely resolution of problems. Additionally, the role entails documenting user feedback, business issues, and data discrepancies to improve operational processes while supporting other daily operational tasks as assigned.
Key Responsibilities
- Act as an intermediary to coordinate business requirements between regional managers and stakeholders.
- Address user inquiries, resolve complaints, and perform high-frequency data verification.
- Understand fund flow logic across systems, investigate reward distribution anomalies, and track issue resolution.
- Compile user feedback, business issues, and verification records to optimize workflows.
- Support daily operational tasks as directed by supervisors.
Job Requirements
- Entry-level candidates or those with less than 1 year of operational experience are welcome.
- Strong data sensitivity with proficiency in Excel; meticulous and detail-oriented.
- Excellent communication skills for user interactions, with clarity and patience.
- Willingness to learn business rules related to accounts and fund flows (no deep technical expertise required).
- Strong sense of responsibility to trace and resolve reward distribution issues.
- Ability to handle pressure while managing multiple inquiries and verification tasks.
Preferred Qualifications
- Basic database knowledge (e.g., simple SQL queries for data verification).
- Ability to draft requirement documents and articulate business needs.
- Prior experience in fund/reward operations or business coordination is a plus.
Benefits
Salary negotiable post-interview, with flexible ranges for outstanding candidates.
