Job Description
This position offers a competitive compensation package with the following structure:
- Base Salary: 1200 USDT/month
- Performance Bonus: 300 USDT/month
- Total Compensation: 1500 USDT/month
The Customer Support Specialist will be responsible for providing professional English-language customer service to global users through various channels including online chat and ticketing systems. Key responsibilities include:
Key Responsibilities
- Deliver exceptional customer support via online chat, ticketing systems, and other communication channels
- Address user inquiries regarding accounts, deposits, withdrawals, transactions, and platform usage
- Collect and document user feedback, following up promptly and collaborating with internal teams
- Assist with user communication for official announcements, campaigns, and promotional activities
- Continuously improve customer service quality and enhance user satisfaction metrics
- Participate in shift rotations to maintain 24/7 customer support coverage
Job Requirements
- Fluent English communication skills (both written and spoken) for daily work operations
- Open to fresh graduates aged 25-26 from mainland China (all academic backgrounds considered)
- Genuine interest in Web3, cryptocurrency, and blockchain technology with long-term career aspirations
- Excellent communication skills and strong customer service orientation
- Quick learning ability and sense of responsibility in fast-paced environments
- Willingness to work rotating shifts including night shifts with strong stress tolerance
- Preferred qualifications: prior customer service experience, overseas study background, or Web3 industry knowledge
Benefits & Work Schedule
Working Hours (UTC+8):
- 00:00 - 09:00
- 09:00 - 18:00
- 15:00 - 24:00
This is a remote position with rotating shifts that change monthly. The schedule includes one day off per week.
The company offers comprehensive training for new hires and opportunities for professional growth in the dynamic Web3 industry. Team members will gain valuable experience in blockchain technology while developing essential customer service skills in a global context.
