Job Description:
**CEX TOP20交易所招聘远程客服岗位**
**CEX Top 20 Exchange Hiring Remote Customer Support Positions**
**英文区社群客服（英文+中文）**
**English Community Customer Support (English + Chinese)**
**客服主管（英文+中文）**
**Customer Support Team Lead (English + Chinese)**
**英语客服（只需英文）**
**English Customer Support (English only)**
**波斯语客服（英文+波斯语）**
**Persian Customer Support (English + Persian)**
**土耳其客服（英文+土耳其语）**
**Turkish Customer Support (English + Turkish)**
**地点：可全球远程办公（接受任何时区）**
**Location:** Fully remote worldwide (any time zone accepted)
**岗位职责 / Job Responsibilities**
- 负责英文社群（Telegram / Discord）的日常运营与维护
Manage daily operations and maintenance of English-speaking communities (Telegram/Discord)
- 及时、专业地回复用户咨询（包括交易、账户、充值提现等问题）
Respond to user inquiries promptly and professionally (trading, accounts, deposits, withdrawals, etc.)
- 指导用户完成基础操作，如注册、KYC、充值、提现及交易流程
Guide users through basic operations such as registration, KYC, deposits, withdrawals, and trading
- 监控社群舆情，及时发现潜在风险或负面情绪
Monitor community sentiment to identify potential risks or negative feedback in a timely manner
- 对接内部团队，协助处理异常情况、投诉及突发事件
Coordinate with internal teams to handle abnormal situations, complaints, and emergencies
- 维护社群秩序，管理违规、广告及恶意行为
Maintain community order by managing violations, spam, and malicious behavior
- 收集用户反馈，整理常见问题并进行内部汇总
Collect user feedback, compile FAQs, and share internally
- 协助执行社群活动（如活动、AMA、运营任务等），提升活跃度
Assist in executing community events (campaigns, AMAs, operational tasks, etc.) to boost engagement
Job Requirements:
**岗位要求 / Job Requirements**
- 具备良好的中文或英文读写能力（能流畅沟通，口语为加分项）
Strong written and reading skills in both Chinese or English (fluent communication required; speaking is a plus)
- 至少1年以上加密货币交易所客服或社群运营经验
At least 1 year of customer support or community management experience at a cryptocurrency exchange
- 熟悉基础 Web3 概念（钱包、转账、Gas Fee、网络等）
Familiar with basic Web3 concepts (wallet, transfers, gas fees, networks, etc.)
- 熟练使用 Telegram、Discord 等社群工具
Proficient in using Telegram, Discord, and other community tools
- 沟通能力强，有耐心，服务意识强
Strong communication skills, patience, and a service-oriented mindset
- 能适应高强度工作环境，响应及时
Ability to work in a fast-paced environment with timely responses
- 能接受轮班制度（含夜班及周末）
Willing to work rotating shifts (including night shifts and weekends)
- 会使用 Excel 做基础数据记录
Basic Excel skills for data recording
- 责任心强，执行力强，有团队合作意识
Strong sense of responsibility, execution ability, and team spirit
Benefits:
**排班与休假 / Shift & Time Off**
08:00 – 16:00
16:00 – 24:00
00:00 – 08:00
三班倒，单休，薪资发U
Rotating three shifts, one day off per week, salary paid in USDT
**福利 / Benefits**
- 远程办公 / Remote work
- 单休 / One day off per week
- 薪资发U / Salary paid in USDT
