1. 熟悉公司規章及客服作業流程 ；2. 使用線上即時對談系統，透過文字方式回覆並解決顧客問題；3. 維護顧客的使用滿意度，為客戶提供專業的服務；4. 維護平台正常營運，異常狀況處理及追蹤；5. 定期與主管檢視顧客滿意度，並調整日後客服技巧改善及調整；6. 其他主管交辦事項。- Leverage the online real-time chat system to promptly address and resolve customer inquiries through text communication.- Uphold high levels of customer satisfaction by delivering professional and courteous service.- Ensure seamless platform operation by effectively managing and tracking any issues that arise.- Regularly assess customer satisfaction with supervisors and refine customer service techniques for continuous improvement.- Complete additional tasks as assigned by supervisors.