Account Manager

Full Time5 days ago
Employment Information
Senior Account Manager-Strategic Account Management: Manage, support, and nurture relationships with our top-tier partners, ensuring their utmost success and satisfaction.-Advisory Relationship Development: Establish a trusted advisory relationship with partners, understanding their unique needs and providing tailored solutions.-Account Planning: Conduct internal and external account planning workshops, strategizing on effective partner growth and management tactics.-Feedback Mechanism: Implement and regularly revise our Partner Feedback Survey, ensuring it captures vital insights to improve our services.-Data-Driven Insights: Generate monthly insight reports, interpreting data to pinpoint areas of improvement for our partners and enhance their experience.-Cross-Functional Collaboration: Act as the key liaison between partners and our internal teams (Product, Marketing, Engineering), sharing actionable insights and collaborating to enhance the partner experience.-Client Relationship Management: Handle a myriad of client-related tasks, from monthly calls, data requests, product updates to conversion rate analysis, ensuring a seamless experience for our partners.-CRM Management: Ensure our Customer Relationship Management tool is consistently updated with relevant client details, fostering efficient communication and service delivery.
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