Job Description
This position requires a professional to provide comprehensive customer support through online platforms, ensuring timely and effective resolution of user inquiries. The role involves monitoring and optimizing business processes by identifying operational issues, documenting them, and proposing actionable improvements. Additionally, the candidate will need to demonstrate adaptability in fast-paced environments with strict deadlines and flexible working hours.
Key Responsibilities
- Operate online customer service tools to receive and address user queries, maintaining clear communication in Dutch, Chinese, and English.
- Systematically analyze workflow processes, identify recurring problems, and organize them for prioritization and resolution.
- Collaborate with cross-functional teams to ensure service quality, while maintaining a proactive approach to process optimization.
- Adapt to dynamic work schedules and tight deadlines, ensuring consistent performance under pressure.
- Provide feedback on service improvements and contribute to the development of standardized operating procedures.
Job Requirements
- Native or fluent proficiency in Dutch, Chinese, and English, with the ability to communicate professionally in all three languages.
- Strong business acumen and analytical skills, capable of understanding complex business concepts quickly through training.
- Excellent problem-solving abilities, with a focus on identifying root causes and implementing sustainable solutions.
- Experience in financial operations or related fields is preferred, with knowledge of budgeting, cost analysis, and financial reporting.
- Ability to work independently and collaboratively, with a commitment to continuous learning and process improvement.
- Flexible working attitude, including willingness to adjust to non-traditional hours and high-pressure project timelines.
Additional Qualifications
Candidates with experience in customer relationship management (CRM) systems, data analysis tools, or quality assurance frameworks will be given priority. A background in international business operations or cross-cultural communication is also advantageous. Demonstrated ability to maintain composure and professionalism in high-stress scenarios is essential for success in this role.
