1. Responsible for receiving user inquiries through online customer service tools and answering their questions; 2. Timely feedback on existing problems, collect and organize them; 3. Possess strong business sensitivity and be able to master basic business concepts after training. Financial knowledge and experience are preferred; 4. Brainstorm on obstacles in user experience, explore user needs, promote problem solving and process optimization; 5. Able to adapt to shift work. /Capable of adapting to long night shifts.