Working scope:1. Provide top-quality customer service care to users via varied channels like Zendesk chat, ticketing system, or social media channels;2. KYC audit and withdrawal review.3. Send case escalation or feedback to the relevant team and follow it up to resolve it.4. Participate in training to deeply understand the products and internal procedures.5. Participate in regular QA reviews to ensure that soft skills can be improved to maintain a professional image for the team.