Job Description

We are seeking a Content Review and Customer Service Specialist to support our contracted anchors and ensure a high-quality live streaming environment. This role involves content supervision, live streaming monitoring, and customer service support to maintain platform standards and enhance user experience.

Key Responsibilities

Content Review and Live Streaming Supervision
- Weekly warm reminders for contracted anchors to publish content (target: 4 per month, non-mandatory), collect links post-publication, and sync with the operations team.
- Monitor market trends to identify explosive content and assist in formulating content strategies.
- Supervise live broadcast rooms to ensure anchors' behavior and language comply with platform standards.
- Monitor live barrage in real-time to prevent sensitive topics or phishing links, ensuring a safe environment.
- Review contracted anchors' KPI (duration, frequency, etc.) and provide analysis and follow-up suggestions.
Customer Service Support
- Develop schedules for contracted broadcasters and manually record live broadcast durations (until timer function is launched).
- Address live streaming-related inquiries from contracted anchors with timely and accurate support.
- Document daily issues and resolutions to ensure team information synchronization.
- Assist in daily operations of the Kiki amusement park community to boost user engagement.
- Sync problem solutions to internal customer service channels for team coordination.
- Collect and archive technical/non-technical issues, providing feedback to the product department.

Job Requirements

Prior experience in content moderation, customer service, or live streaming operations.
Strong attention to detail and ability to enforce platform guidelines.
Excellent communication skills to interact with anchors and internal teams.
Proficiency in data collection, analysis, and reporting.
Ability to multitask and manage real-time monitoring of live broadcasts.
Familiarity with community management and user engagement strategies.
Basic technical understanding to identify and escalate product-related issues.

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AI Job Analysis

Intelligent Job Recommendations Based on Deep Learning

Ready for Analysis

Analyze Job Core Requirements

This role at Sidekick requires a blend of content moderation and customer service skills to support live streaming operations and ensure platform standards.

Content review and live streaming supervision, including monitoring for compliance and trends.
Customer service support for addressing inquiries and documenting issues.
Data collection, analysis, and reporting on KPIs to enhance user experience.
Attention to detail and ability to multitask in real-time environments.
Familiarity with community management and content strategy development.

Understand Employer Recruitment Intent

Sidekick, likely operating in the live streaming or digital entertainment industry, is seeking an Associate to bolster their platform's content quality and user engagement in a competitive market. The recruitment intent is to find a candidate who can actively monitor and enforce content guidelines, identify emerging trends, and provide reliable customer service to contracted anchors, thereby maintaining a safe and high-quality streaming environment. This suggests a need for proactive monitoring and strategic support to enhance user retention and platform growth, possibly due to expanding operations or addressing regulatory challenges in online communities.

MyJob Interviewer Says

Interviewers will focus on assessing candidates' hands-on experience in content moderation, customer service, and live streaming operations to ensure they can handle real-time tasks effectively. Key points to evaluate include attention to detail for monitoring live broadcasts, communication skills for interacting with anchors and teams, and the ability to analyze data and provide actionable insights. Candidates should demonstrate problem-solving abilities, multitasking proficiency, and familiarity with community management tools to align with Sidekick's need for a reliable and detail-oriented specialist who can uphold platform standards.

AI Matching Suggestions

To optimize your resume and interview preparation for Sidekick, tailor your experience to highlight skills in content review, customer service, and data analysis, emphasizing any background in live streaming or community management. This will demonstrate your fit for their specific needs in maintaining a high-quality streaming environment.

Include quantifiable achievements, such as 'monitored live streams to reduce sensitive content incidents by X%' or 'developed content strategies that increased engagement by Y%.'
Emphasize technical proficiencies, like familiarity with social media monitoring tools or CRM systems, and mention any experience with data analysis software.
Prepare specific scenarios for handling customer inquiries or escalating technical issues, showing your ability to resolve problems efficiently in a fast-paced setting.
Research Sidekick's platform and community features, and practice articulating how your skills can contribute to their user engagement and content strategy goals.

Associate at Sidekick

Employment Information

Job Description

Key Responsibilities

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AI Job Analysis

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MyJob Interviewer Says

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Associate at Sidekick

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Key Responsibilities

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