Job Title: Content Review and Customer Service Specialist (Contract Anchor Support Direction) Job Responsibilities: 1. Content Review and Live Streaming Supervision 1 Weekly warm reminder for contracted anchors to slice and publish content (target 4 per month, non mandatory), collect relevant links after publication, and synchronize them with the operations team. 2. Pay attention to and explore market explosive content, and assist in formulating content strategies and directions. 3. Supervise the content of the live broadcast room to ensure that the anchor's behavior, language, etc. comply with platform standards, and that the live broadcast atmosphere is positive and compliant. 4. Real time monitoring of live barrage to ensure that it does not involve sensitive topics or contain phishing links, maintaining a safe and friendly live environment. 5. Regularly review the KPI (duration, frequency, etc.) completion status of contracted anchors, provide analysis support and follow-up suggestions. 2、 Customer Service Support 1 Responsible for developing a schedule for contracted broadcasters and recording the live broadcast duration of all broadcasters who have already started broadcasting during their on duty period (manual statistics are required before the timer function is launched). 2. Answer live streaming related questions raised by contracted anchors and provide timely and accurate support services. 3. After completing daily work, it is necessary to organize and record the problems and handling situation of the day to ensure the synchronization of team information. 4. Assist in the daily operation and maintenance of the Kiki amusement park community to enhance user experience and activity. 5. Timely synchronize problem solutions to internal customer service communication channels to maintain team coordination and consistency. 6. Collect and organize technical and non-technical issues, archive them, and provide feedback to the product department regarding product functionality.