Customer Service
Job Description: Position Title: Customer Service Team Leader Key Responsibilities: 1. Oversee the daily management, scheduling, task allocation, and supervision of the second-tier customer service team; organize regular training sessions, provide targeted coaching and training to enhance the team's professional capabilities. 2. Monitor second-tier customer service performance metrics, produce weekly data review reports, drive improvements in service quality and business processes, and supervise implementation effectiveness while taking ownership of outcomes. 3. Identify potential risks related to customer experience...



