Job Description:
Position Title: Senior Customer Service Representative
Key Responsibilities:
- Handle and resolve complex user escalation cases related to transactions, compliance, and general inquiries with a strong focus on user experience. Provide timely, accurate, and empathetic support for challenging issues, transforming negative experiences into positive outcomes.
- Develop an in-depth understanding of the platform and its products to not only efficiently resolve user issues but also guide and educate users, empowering them to trade confidently and use our services seamlessly.
- Collaborate closely with internal teams such as Product, Technology, and Risk Control to communicate user feedback, advocate for user needs, and jointly drive continuous optimization of the platform experience. Your insights will contribute to creating a more user-friendly and stable service environment.
- Maintain the highest standards of service quality in every interaction. Build user trust and enhance loyalty through professional communication, patience, and a solution-oriented approach, while upholding our commitment to excellence in customer service.
Job Requirements:
Qualifications:
- Bachelor's degree or higher (relevant majors preferred).
- Minimum one year of relevant work experience in the cryptocurrency/fintech industry.
- Professional-level proficiency in both English and Chinese.
- Experience in business process management and optimization is a plus.
- Strong problem-solving and communication skills.
- Ability to work independently or collaboratively in a high-pressure, fast-paced environment.
Benefits:
- Competitive salary ranging from 1500 USDT to 2000 USDT.
- Paid legal holidays.
- Annual performance bonus.
