Job Description

Training cum QA Team Leader This role combines training leadership with quality assurance oversight to drive operational excellence across customer service teams. The ideal candidate will establish robust training frameworks while implementing rigorous quality standards to elevate team performance.

Key Responsibilities

Team Leadership & Development: Lead and mentor trainers and QA specialists through coaching, performance management, and structured capability building programs including Train-the-Trainer initiatives
Training Program Management: Oversee end-to-end training programs from onboarding to cross-skilling and advanced development, ensuring content relevance through continuous evaluation
Quality Assurance: Develop comprehensive evaluation metrics, conduct calibration sessions, and implement data-driven improvement plans
Operational Excellence: Partner with customer service, product, and operations teams to align training/QA strategies with business objectives
Performance Analytics: Generate detailed reports on team performance metrics and quality trends, providing actionable insights

Job Requirements

Bachelor's degree or higher in relevant field preferred
Minimum 2 years experience in crypto/blockchain industry
2+ years in customer service training delivery, instructional design, and quality assurance with team management exposure
Full professional proficiency in English and Mandarin
Exceptional problem-solving skills and cross-functional collaboration ability
Thrives in fast-paced environments with strong independent and team work capabilities

Benefits

Competitive compensation package with flat organizational structure that encourages open communication and rapid career growth opportunities. Additional benefits include comprehensive health coverage and continuous learning allowances.

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AI Job Analysis

Intelligent Job Recommendations Based on Deep Learning

Ready for Analysis

Analyze Job Core Requirements

This Trainer role at Bitunix exchange integrates leadership in training and quality assurance, focusing on operational excellence within the crypto industry.

Experience in managing training teams and quality assurance specialists
Background in customer service training, instructional design, and data-driven improvement plans
Bachelor's degree or higher in a relevant field
Proficiency in English and Mandarin languages
2+ years in the crypto/blockchain sector with team management and problem-solving skills

Understand Employer Recruitment Intent

Bitunix exchange, likely operating in the competitive cryptocurrency exchange market, seeks a Trainer to drive operational excellence and elevate team performance by combining training leadership with quality assurance oversight. This indicates a need for structured growth in customer service operations, possibly due to scaling services or enhancing user satisfaction in a fast-paced industry. The role reflects Bitunix's focus on innovation and efficiency, aiming to build robust systems that align with business objectives and foster rapid career advancement within a flat organizational structure.

MyJob Interviewer Says

Interviewers should prioritize candidates who demonstrate strong leadership in developing training frameworks and implementing quality standards, as this role directly impacts team performance and operational excellence. Assess problem-solving skills through scenarios involving data-driven improvement plans, and evaluate Mandarin proficiency for effective cross-cultural communication. Look for evidence of experience in fast-paced environments, ability to collaborate across customer service, product, and operations teams, and a track record of mentoring and performance management to ensure alignment with Bitunix's flat structure and growth-oriented culture.

AI Matching Suggestions

To optimize your application for Bitunix exchange, tailor your resume and interview responses to highlight relevant experience in the crypto industry and Mandarin proficiency, emphasizing how you can contribute to operational excellence.

Include specific metrics and achievements from past training programs, such as improved team performance or quality metrics
Emphasize your experience in instructional design and QA calibration sessions, showing data-driven insights
Prepare examples of cross-functional collaboration in previous roles, linking training to business objectives like those at Bitunix exchange
Research Bitunix exchange's services and market position to discuss how your skills in fast-paced environments can enhance their customer service teams

Trainer at Bitunix exchange

Employment Information

Job Description

Key Responsibilities

Job Requirements

Benefits

AI Job Analysis

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MyJob Interviewer Says

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Trainer at Bitunix exchange

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