Dịch vụ Khách hàng at Tiny Trader

This Customer Service role at Tiny Trader focuses on providing efficient after-sales support through various communication channels, emphasizing key skills like communication and problem-solving to ensure customer satisfaction and effective issue resolution.

• Manage and respond to customer inquiries via email and other channels.
• Provide timely and accurate information to customers regarding their concerns.
• Maintain professionalism and document interactions in the company's CRM system.
• Collaborate with team members to ensure customer satisfaction and issue resolution.

Tiny Trader, as a trading company based in Dubai, is likely seeking a Customer Service Representative to enhance post-purchase customer support and build loyalty in a competitive market. The emphasis on on-the-job training suggests they value potential and eagerness to learn over extensive prior experience, indicating a need for a reliable, adaptable candidate who can quickly integrate into their team. The on-site requirement points to a desire for local expertise and consistent presence, possibly due to the company's growth or specific operational needs in Dubai, fostering a customer-centric and collaborative work environment.

As an interviewer for Tiny Trader, assess candidates based on their alignment with core competencies such as strong communication skills, problem-solving abilities, and professionalism. Key points to evaluate include: the candidate's ability to handle challenging customer inquiries effectively, their familiarity with CRM systems (even if not mandatory, showing adaptability), and their capacity to demonstrate teamwork and independent work through past experiences. Look for evidence of attention to detail in responses and a proactive approach to learning, as this role requires quick adaptation to the company's processes.