Customer Service at Talentverse

This Customer Service role at Talentverse focuses on providing expert support within the blockchain industry, emphasizing Perp DEX knowledge and community engagement through digital platforms.

• Blockchain expertise, particularly in decentralized exchanges like Perp DEX.
• Customer support experience with a minimum of one year, including independent inquiry handling.
• Community management skills, such as operating on Discord, Telegram, and X.
• Linguistic proficiency in Chinese and English, with advantages for Japanese or Korean.
• Strong communication abilities, cultural adaptability, and patience for multicultural interactions.

Talentverse, likely a tech-driven company in the blockchain space, seeks a Community Support Specialist to bolster its user engagement and service efficiency in a rapidly evolving DeFi environment. The high preference for Perp DEX experience indicates a need for specialized knowledge to address complex user queries, while the emphasis on cross-cultural communication reflects Talentverse's global user base and desire for inclusive community management. This role suggests Talentverse is expanding its support infrastructure to handle growth, potentially in a Web3 context, aiming for user retention and satisfaction through timely, accurate responses and proactive community care.

Interviewers at Talentverse will prioritize candidates with hands-on Perp DEX expertise and proven customer support experience, looking for evidence of quick problem-solving in blockchain-related inquiries. Key assessments include evaluating communication skills under pressure, ability to collaborate in multicultural teams, and flexibility to align with European/American time zones. Candidates should demonstrate a strong sense of responsibility and patience, as well as the capacity to independently query on-chain data for accurate solutions.