Job Title: Technical Support Engineer Team Introduction: The product development team has always adhered to the concept of customer first and safety first since its establishment. The products are constantly updated and iterated, and the technology is stable while seeking novelty. Joining the research and development team, you will work with a group of industry-leading technical partners to polish a global top 5 platform that is high-performance, highly reliable, and constantly innovative. Here, your development space is unlimited and your future is promising. We are recruiting more outstanding like-minded friends from around the world to join us. Our ideal candidates are: proactive, logical, with good teamwork and communication coordination skills; Having a certain spirit of specialization, daring to challenge oneself, and daring to solve various unknown problems. Job description: 1. Participate in the demand analysis of company products and gain a deep understanding of various business operations; 2. Assist users, business and production research in analyzing, locating, reproducing, solving, and tracking online issues; 3. Review and analyze problems, participate in knowledge base accumulation and tool construction, and continuously improve the quality and efficiency of problem handling; 4. Mining production and research problems through data analysis, and tracing the root causes of the problems to provide data support and optimization directions for production and research; 5. Maintain active and effective communication among teams in the project, drive problem-solving, and possess divergent thinking.