Social Media Associate- Serve as the day-to-day moderator of Phantom's social media channels- Engage and respond to all inbounds and proactively interact with the community to increase positive engagement- Plan and execute high-quality content, activities, and campaigns to increase engagement- Develop relationships with builders, community managers, and external stakeholders from other projects to facilitate co- Use analytics and reporting to discover insights and drive social and community strategy- Collect feedback to identify and capture marketing opportunities, areas of improvement, and additional services or features- Collaborate with the Support and Product teams on what should be communicated