1. Develop a long-term vision and strategy for the team to exceed the Net Income retention rate and the team's activation goals.2. Establish the internal systems and processes required for CSM to succeed and take care of Client Server.3. Ensure effective transition and onboarding of new customers from pre-sales to after-sales.4. Support the team through strategic advice on client plans and act as an executive sponsor in key relationships.5. Work closely with the product team to ensure that customer feedback and pain points are heard and prioritized when needed.