Job Description
We are looking for a dedicated Customer Service Representative to join our team. The ideal candidate will be responsible for providing excellent customer service, resolving customer inquiries, and ensuring customer satisfaction through various communication channels.
Key Responsibilities
- Be familiar with the company's rules and customer service process.
- Use the online real-time dialogue system to reply and solve customer problems by text.
- Maintain customer satisfaction and provide customers with professional services.
- Maintain the normal operation of the platform, handle and track abnormal situations.
- Regularly check customer satisfaction with the supervisor, and adjust the improvement and adjustment of customer service skills in the future.
- Handle other matters assigned by the supervisor.
Job Requirements
- Strong communication skills and ability to interact professionally with customers.
- Experience in customer service or a related field is preferred.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency in using online communication tools and customer service platforms.
- Attention to detail and problem-solving skills to address customer concerns.
- Willingness to learn and adapt to new processes and improvements.
Additional Information
This position offers a great opportunity to grow within the company and develop customer service expertise. The role requires a proactive attitude and a commitment to delivering high-quality service to our customers.
